Privacy Policy - Agent Legend

Effective Date: January 20th, 2025

Introduction

Agent Legend ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your personal data.

User Responsibility: By using the Platform, you acknowledge that you are responsible for ensuring compliance with applicable privacy laws, including TCPA, GDPR, and CCPA. Agent Legend facilitates compliance but does not monitor or enforce adherence to legal requirements.

1. Information We Collect

1.1 Personal Information: We collect personal information you provide directly to us, including:

Name, email address, phone number, and job title.
Payment and billing information.
Account credentials and preferences.

1.2 Automatically Collected Information: When you access our Platform, we may collect:

Device identifiers (e.g., IP address, browser type, operating system).
Usage data (e.g., pages viewed, actions taken).
Location information if enabled on your device.

1.3 User-Uploaded Data: Users may upload contact lists or other personal information (“Uploaded Data”). You are solely responsible for obtaining necessary consent from third parties before uploading data and ensuring compliance with applicable laws.

1.4 Third-Party Data: We may collect information from third-party sources, including partners and publicly available databases, in compliance with applicable laws.

2. How We Use Your Information

2.1 Purpose of Use: We use your information to:

Provide and improve the Platform’s functionality.
Communicate with you regarding updates, offers, and promotions.
Ensure compliance with legal and regulatory requirements, including TCPA, GDPR, and CCPA.
Conduct analytics to enhance user experience and optimize our services.

2.2 Automated Decision-Making: We use automated tools for certain functions, such as marketing personalization, in compliance with legal requirements.

2.3 Use of Uploaded Data: Uploaded Data will be processed solely to provide services as directed by you. Agent Legend does not claim ownership of this data and acts as a data processor under applicable laws.

3. Your Rights

3.1 California Consumer Privacy Act (CCPA): If you are a California resident, you have the following rights:

To access the personal information we collect.
To request deletion of your personal information.
To opt out of the sale of personal information.

3.2 General Data Protection Regulation (GDPR): If you are located in the European Economic Area (EEA), you have the right to:

Access, rectify, or delete your personal data.
Restrict or object to data processing.
Data portability.
File a complaint with a supervisory authority.

To exercise your rights under CCPA or GDPR, contact us at support@agentlegend.com.

4. Data Retention and Security

4.1 Retention Period: We retain data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Uploaded Data will be deleted upon user request or account termination unless required by law.

4.2 Security Measures: We employ appropriate technical and organizational measures, including encryption and access controls, to safeguard your information. However, no system is completely secure, and we cannot guarantee absolute data security.

4.3 Data Breach Notification Agent Legend will notify affected users of any data breaches to the extent required by applicable laws. Users are responsible for ensuring compliance with any additional obligations related to notifying their customers.

5. Sharing Your Information

5.1 Service Providers: We may share information with third-party vendors who assist in providing our services (e.g., payment processors, marketing partners). Third parties are required to comply with our privacy standards.

5.2 Uploaded Data: Agent Legend does not sell or share Uploaded Data. Such data is used strictly as directed by you.

5.3 Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or users.

5.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve user experience and analyze usage. You can manage your cookie preferences through your browser settings or opt-out tools provided by organizations like the Network Advertising Initiative (NAI).

7. TCPA Compliance

7.1 Consent Requirements: As mandated by TCPA and other laws, you must obtain express written consent before sending marketing communications. Agent Legend provides tools for consent management but does not monitor user compliance.

7.2 Uploaded Data Compliance: You are responsible for ensuring that all Uploaded Data complies with TCPA requirements, including obtaining prior express written consent where necessary.

7.3 Opt-Out Mechanism: We provide recipients with clear instructions to opt out of communications in compliance with TCPA and FCC regulations.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to users via email or platform notifications. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@agentlegend.com